These are the accounts that suck the energy right out of you. They eat up far more than their fair share of your people, resources, emotion and money.
A few clients really are rotten people (or organizations) who are simply terrible to work with. They justify their poor behavior and ill treatment of others under the guise of “It’s just business”. They aren't going to change. You can either endure them or fire them.
But… many “problem” clients aren't always the real problem. That’s where I can help.
I've been here before. As one example: When I became the new CEO of a long-troubled agency in Las Vegas, I inherited an extremely difficult, domineering client whom we couldn't afford to fire. My exhausted, intimidated colleagues called him The Ogre (and much worse). They were afraid to even be in the same room with him.
Within three months, I personally changed his mind about us... and our minds about him. The agency's second largest account was now secure and our people finally began to enjoy working on it to boot.
If you have a problem client and a toxic relationship, don't despair. Call me instead. I'll tell you specifically what I did. I can even step in and do the same for you.
A few clients really are rotten people (or organizations) who are simply terrible to work with. They justify their poor behavior and ill treatment of others under the guise of “It’s just business”. They aren't going to change. You can either endure them or fire them.
But… many “problem” clients aren't always the real problem. That’s where I can help.
I've been here before. As one example: When I became the new CEO of a long-troubled agency in Las Vegas, I inherited an extremely difficult, domineering client whom we couldn't afford to fire. My exhausted, intimidated colleagues called him The Ogre (and much worse). They were afraid to even be in the same room with him.
Within three months, I personally changed his mind about us... and our minds about him. The agency's second largest account was now secure and our people finally began to enjoy working on it to boot.
If you have a problem client and a toxic relationship, don't despair. Call me instead. I'll tell you specifically what I did. I can even step in and do the same for you.